Support Request Process
To open a case, please be ready to provide:
- The serial number of hardware with the issue.
- Software version.
- Configuration data.
- A detailed description of the issue, including the impact and coverage.
- The activity when the issue occurred.
Clear contact information in the event of call-back
- Primary contact name
- Primary contact telephone number
- E-mail information
- Alternative contact(s) in the event of unavailability of the primary contact
Our Hotline
Local National Number:
Global: +60 127117511 (7129)
Thailand: +66 2508 8627
Indonesia: +62 81310996626
Singapore: +65 3158 1669
Hong Kong: +852 5803 7758
Toll-Free Number:
Italy: +39 800715068
Macau: +853 68258565